A 99.9% Server Uptime
We have built our shared web hosting system using reliable hardware and strongly tweaked software. Our system administrators have installed a customized version of SELinux on all our physical servers to ensure utmost security and dependability. We’ve set up a number of anti–DoS appliances together with very powerful firewall programs to make sure our network is unassailable and secure.
All Linux shared web hosting packages plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee remains the same.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also built our own internal network in each one of our datacenters. Everything is based on world–class hardware parts manufactured by Juniper. What’s more, on every router, we have put a firewall with a complex set of rules as a way to sift all questionable requests.
Because of this, in each of our datacenters – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter as well as in our Australia located datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done everything to curtail all possible risks with our cloud hosting plans and irrespective of the fact that we provide premium–quality customer support, there are situations when the customer simply isn’t satisfied with what we have to offer. Or he has to migrate to a more robust web hosting solution, such as a virtual private server or even a dedicated hosting server.
That’s why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not completely satisfied, you will receive a reimbursement.
24/7 Technical Support
If you have ever been forced to wait for hours to receive a response, you’re aware of how exasperating this can be, even more so when your web site is on the line. This is exactly why we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our customer service technicians will be right here for you and they will respond to you within one hour. And the best part is that their average ticket response time is just 20 minutes!