Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Solution Warranty

  • Our technical support staff is available day–and–night to handle all of your current service demands. Every single ticket you send to us shall be resolved within no more than 1 hour. If your situation calls for the help of an admin, we’ll address the ticket to the technician on shift and will inform you that the situation will soon be resolved.

  • Top quality support service

  • Professional Tech Assist Service

  • We’ll be on line for you 24x7 to provide assistance and client support and to aid you with any issue that you might have when organizing your virtual server. We will support you with all pre–installed packages, such as your Operating System, server admin panel (with regards to the VPS type) and the Web Site Control Panel made completely by our developers.

  • Intuitive help center

  • An Educational Help Section

  • Each section of the Web Site Control Panel that is included completely free with your VPS gives an integrated collection of articles. You will see a range of in–depth how to tutorials and a variety of step–by–step video courses that show all the important website maintenance jobs. You can find them by clicking on the Help or Video control keys in the top right part of each Control Panel section.