Tech Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be replied to in maximum one hour after the ticket or e–mail was submitted. If your case needs further assistance from a sysadmin, we’ll forward the ticket or the email to the person on duty then leave a comment to let you know that more time will be needed for arriving at the optimal solution. Furthermore if you order our Admin Services package, any of the tasks included there will be performed whenever you want.
A Topflight Client Support Service
- We will be online for you 24–7 to reply to any inquiries that you may have connected to our Web Site Control Panel and any of the applications that we have installed for your convenience on the dedicated hosting server. In case you also require help handling server admin procedures, you can take a glance at our Admin Services package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures.
A User–Friendly Help Area
Each Linux dedicated servers hosting package includes our cost–free Web Site Control Panel, which features an extensive knowledge base plus a group of step–by–step video tutorials. Whenever you need assistance with the Web Site Control Panel, just press the Help or Videos buttons situated in the top right corner.