You'll find a lot of shared web hosting companies on the market, still many of them are resellers who have minimal resources, particularly in terms of support. A way to distinguish them is the option to get in touch with the company over the phone. The level of support that you will receive via this channel of communication varies based on the service provider - some provide professional telephone support, others offer basic and customer support only as some matters are more time-consuming and it's faster and easier to be resolved through a support ticket, especially when the situation has to be escalated. Still, it's good to know that you can contact your hosting supplier as there are a lot of small-scale issues that can be resolved effortlessly and in a very timely manner through a phone call, not mentioning that you can get more information for the services before you become a customer.
Phone Support in Shared Web Hosting
We believe that the option to speak with a live agent is rather important, so we have 3 support lines worldwide (USA, UK and Australia) and you can reach us on the phone for fourteen hours every day. If you consider buying one of our Linux shared web hosting packages
, for instance, you are able to call us and find more about our services before placing your order so as to be sure that we do meet all system requirements for your web sites. After your purchase, you can contact us about all of the sales and billing troubles you may experience, or receive any general or basic technical information you need. We've tried to find the balance between telephone and ticket support, so for solely technical matters you have to use our ticketing system, that will make it easier to follow the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there is always somebody to help you if you have any queries about the semi-dedicated server
packages that we offer. Whether you would like to find out more about our packages, you have some billing issue or some general issue, you can just give us a call. Though some more technical matters could need a support ticket in order to give time to our tech support crew to investigate, we're able to assist you with various technical questions over the phone as well, saving you time and efforts. Since we have data centers on three continents - in the United States, the United Kingdom and Australia, we have local telephone lines in these countries as well. If you're in another country, we also have a global number where you'll be able to contact us.