If you ever experience a problem with your site and are incapable of fixing it on your own, ask the respective web hosting provider’s support staff to help you bring the site back online. A swift resolution would be the perfect scenario, but a lot of hosting companies answer within twenty four hours or even more, all the more so if you are doing business with a hosting reseller. Even if your problem can be easily resolved, your website may not function correctly or it may not be reachable at all for an extended period of time, so you may lose potential customers since it is extremely unlikely that anybody will eagerly return to an out-of-order website. That’s why, you should make sure not only that you can touch base with your hosting provider, but also that they can reply and help you in a timely manner. If a web app update does not proceed as planned or if you erase something incidentally, for instance, the website should be fixed swiftly in order to avoid lengthened unavailability.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from us, you can forget about waiting around for hours and hours on end, or even one whole day, to receive a reply to a tech support ticket or an e-mail. Regardless of when you get in touch with us, we will reply to you within no more than 60 minutes with any pre-sales or technical queries you might have. In fact, our actual reply time scarcely ever exceeds twenty-thirty minutes. As we’re available 24/7, you will always obtain help in a timely fashion and we realize precisely how crucial that is in the Internet world. As soon as you contact us, we’ll answer your enquiries. In case you encounter any technical complication, we will tackle it instead of you, or we’ll provide you with all the necessary information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take advantage of our stunningly fast support services. You will obtain a reply to any support ticket submitted from the hosting Control Panel or email sent to our tech and client support staff in less than sixty minutes. The response time is guaranteed and it applies regardless of the issue – billing or technical. Often, it takes much less time to explore and rectify a problem. We’ll provide you with more details if the solution entails something that needs to be done on your end. If you touch base with us during weekends or holidays, the response time will be precisely the same and because of the fact that our support team is available 24x7x365, you’ll get quick assistance for any technical, billing or general issue regardless of what time it is.