A live chat is among the many methods of communication provided by some web hosting providers as part of their support service. Depending on the supplier, the chat can be used for billing, pre-sales and/or technical support. This method of communication is faster compared to a support ticket and it makes it much more unlikely to misspell or misunderstand something in comparison to a telephone call with an agent. In addition, when the problem that you have needs some time to be reviewed and dealt with, you'll be able to do something else meanwhile instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat assistance service without spending a dime as long as you have Internet access even when your hosting supplier is based in a different country and they do not have a local phone number you can call.
Live Chat Support in Shared Web Hosting
As we believe that a lot of situations are often resolved if you speak with a live person, we offer a live chat service for all our prospective and existing clients. The chat is available every single day and our customer care agents will assist you with a number of questions and problems. If you aren't our customer yet, you can learn more about our shared web hosting packages and the web hosting platform in general so as to make sure that your websites will operate properly on our servers. If you already have an account and you have some questions or you encounter any troubles with any of our services, you will be able to get in touch with us through our live chat and we can provide the needed details or help you troubleshoot the problem. You'll need to open a trouble ticket for specific problems which need more time or the assistance of a sysadmin, but for a number of standard issues you'll get help right away.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is designed for all our prospective and current customers. In case you're thinking about a new website hosting account, you are able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated packages so as to select the best package for your sites. If you already own an account with us, we'll be able to assist you timely with general, billing and 1st level technicalmatters. Even though in some cases you may have to open a ticket as there're problems that cannot be resolved on the live chat, we'll be able to help you with numerous basic jobs, for instance installing an e-mail account in an e-mail client or redirecting one domain name to another one. In this way, you will take advantage of quick support and you'll save many hours.