A ticketing system is the most widespread medium of correspondence that web hosting companies offer to their clients. It is usually part of the billing account and is the best way to handle a problem that takes a certain amount of time to examine or that has to be escalated to a server administrator. In this way, all responses contributed by either side will be stored in the same place in the event that somebody else needs to work on the issue in question and the information in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which goes to say that you’ll have to sign in and out of at least 2 accounts in order to carry out a certain task or to touch base with the company’s customer service staff. If you wish to administer several domain names and each one is hosted in a different account, you’ll need to use even more accounts at the same time. Moreover, it can take a substantial length of time for the provider to respond to your ticket request.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you will never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket whilst you are browsing your files or customizing various account settings. The ticketing system is being strictly monitored 24/7/365 by our customer support staff and the ticket response time is no more than sixty minutes, but it seldom takes more than twenty minutes to get support. In contrast with other providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and request information in regard to any billing or technical problem. Moreover, you can read a variety of educative articles, which will help you fix the most commonly faced issues on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated packages, was designed with one aim in mind – that you should be able to manage everything connected with your semi-dedicated server account from one single place and the support tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, if you’ve got an enquiry or encounter an obstacle, you can get in touch with our client support staff straight away without needing to use another admin dashboard. You can browse through your web files or check a variety of account settings while submitting a new ticket or reading the reply to an old one. If you have a ton of tickets and you’d like to track down a particular one, you can take advantage of the smart search functionality, which is available in the Help section. We guarantee that you’ll obtain a reply within the hour irrespective of the nature of your query or issue.