A ticketing system is the most widespread medium of correspondence that web hosting companies offer to their clients. It is usually part of the billing account and is the best way to handle a problem that takes a certain amount of time to examine or that has to be escalated to a server administrator. In this way, all responses contributed by either side will be stored in the same place in the event that somebody else needs to work on the issue in question and the information in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which goes to say that you’ll have to sign in and out of at least 2 accounts in order to carry out a certain task or to touch base with the company’s customer service staff. If you wish to administer several domain names and each one is hosted in a different account, you’ll need to use even more accounts at the same time. Moreover, it can take a substantial length of time for the provider to respond to your ticket request.