Being able to get in touch with your shared web hosting company any time you have any kind of questions or experience any issues is quite important and how quickly they'll answer and react can be crucial, especially if your web site is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are usually one way to identify genuine suppliers from resellers. The latter in most cases answer just to email messages or support tickets and you will have to wait for a day or longer so as to receive a response. If your problem involves a couple of replies, you will end up losing a few days to have a problem resolved. When you use a legitimate and trustworthy web hosting company, you will be in a position to contact the support team at any moment and receive a prompt reply whatever the problem or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Web Hosting
We provide you with 24/7 billing, customer and technical support for all our Linux shared web hosting packages
. Even if you are not our client yet and you have questions, we will assist you in a timely manner and supply you with the necessary information, in order to give you a choice to make the very best decision when you purchase your new web hosting account. We are available at any time, including weekends and holidays, and we provide numerous means of communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we now have several telephone numbers globally, so that you're able to call the one which is closer to you. The maximum response time for the emails and the tickets is one hour. The regular response time is around 15-20 min, so you can forget about waiting for days and nights to get assistance for some task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try out our support services even before you aquire a semi-dedicated server
account from our company as we have telephone and online chat support for pre-sales, billing and basic queries. Our representatives will assist you to find the right package or supply you with details about our servers, in order to check if the system requirements for your websites are met. When you're an active client, you can also get in touch with us through email or through our ticketing system, which is accessible via the Hepsia website hosting Control Panel. We warrant that if you employ any of these two ways of contact, you'll get a response within no more than 1 hour and that’s 24/7, including weekends and public holidays. In case you have used the website hosting services of other suppliers, even big ones, you can compare the response time as it often takes a full day for them to address a ticket.
24/7 Customer Support in VPS Hosting
Every single virtual private server
package that we provide includes 24/7 customer and technical support, so in case you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you'll be able to get in touch with us anytime, even weekends and holidays. For your benefit, we offer different methods of communication - phone support with a couple of local numbers around the world, live chat, email messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues since it will be easier to track what's going on. The maximum warranted reply time for all the email messages and tickets is 1 hour, yet it rarely takes that long to get help. If you obtain the Managed Services upgrade that we provide, our administrators will also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max response time guarantee, you will benefit from prompt support when you get a dedicated server
through our company. Our customer and tech support teams are online 24/7/365, therefore if you open a ticket from your billing account or you send an email message regarding any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will receive a reply within 1 hour, even during holidays. Our ticketing system is the better option in case the matter involved requires a longer period of time to be solved or if it should be sent to our admins, since it is a lot easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to phone us or talk to a live agent through our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also help you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 too.